Testimonials

“Your technician, Rick, has been providing pest control service to our business for some time now. I wanted to let you know how pleased we are with the service he provides, and with the conscientious way he performs his duties.

Rick is always pleasant and friendly to our staff and never fails to have a smile on his face. He inquires about any problems we may have been having with our pest control, and helps with any issues that may have arisen since his last visit. He is very respectful of our staff as he moves throughout the building treating various office spaces, and is careful not to intrude on meetings or other functions where he might be a disruption. We know we can depend on his knowledge and guidance if we are having any issues in the pest control area.

It is a pleasure to have Rick providing this service for us. He is a great asset to your company, and certainly helps to promote Home Paramount as a good company with which to do business.“

“As we get ready to leave the northern Virginia area, we wanted to take a moment to extend our thanks and appreciation to Jimmy for the superb job he has provided us over the last 25+ years. He has been the ultimate professional. Punctual, honest, diligent and knowledgeable, he has kept our home pest free in spite of our three Labrador Retrievers. His friendly, upbeat and courteous approach has made him more than just "the bug man." He has watched our son grow up, and we've heard about his daughter as she have gone through school and on into married life.
Jimmy is an excellent example for what we would hope Home Paramount desires in all their service personnel. Please ensure that he knows how much we have appreciated him through the years.“

“I just wanted to take the time to drop you a note to let you know what a pleasure it was to work with Tom at the Durham Spring Home Design & Remodeling Show at the Durham Convention Center. He was one of the most positive, pleasant, and outgoing vendors I have ever worked with. I only wish that I had 100 of him in each of our shows. He is a true gem, and I just wanted you to know how wonderful we think that he is.“

“I am writing to express our appreciation to Home Paramount for sending a representative to the Museumpests 2014 pest conference in Colonial Williamsburg. The conference was a two-day event featuring papers and workshops designed to help those in collections care better understand the implementation of Integrated Pest Management in their respective institutions. Dale helped to clearly and accurately explain termite control treatment options to attendees that came from a world-wide pool of conservation and Integrated Pest Management experts during back-to-back workshops. His presentation was extremely helpful, both from an educational standpoint and as a springboard to initiate pertinent questions and conversation among attendees.“

“I want to acknowledge Pablito for being such a great person with a personality and attitude that is easy to talk to. He listens to the client. I explained my concerns and he was so patient and considering.“

“We have had the pleasure of working with Maurice as he serviced our home for Home Paramount. Each time that he arrives, he is courteous and ensures we are completely satisfied before he departs. He always addresses our concerns with a smile, and goes above and beyond the scope of "normal" customer service. For instance, he noticed some spiders near our children's play area and promptly treated the area. Upon his next scheduled visit, he made sure to recheck that area and seemed genuinely concerned for the safety of our family. Our family has done business with Home Paramount since moving to Maryland. We have be approached by other companies with comparable rates and services, but have remained with your company in part because of employees such as Maurice. Consider Maurice an asset to your customer service team and a shining example of what it means to be a stellar employee who exemplifies the core values of your organization.“

“This is a note to let you know how much we appreciate your employee Michael. He helped us with a snake that was in our retaining wall. Michael came to our home two days in a row to help my husband with the snake. Michael was very professional and as well as knowledgeable about his job. We greatly appreciate his work and will keep his card on file for future needs (hopefully not for snakes) and we'll recommend your company to our friends and neighbors.“

“On Wednesday, July 28, your employee arrived to do our annual termite inspection. He went to the basement and immediately returned, saying he smelled gas. I was skeptical because I did not smell it, though my wife (who seldom visits the basement) said she did. I was still skeptical.!

We were extremely fortunate that he basically insisted that I call. The term “brow beat” comes to mind, but he was quite nice about it. Following his advice, I called the gas company and 911. Three fire trucks, an ambulance, and 15 to 20 firemen arrived in no time. They took the leak as seriously as your technician had. Sure enough, we had a gas leak. The firemen turned the gas off and ventilated the house, and the gas company guy tightened up a fitting. He said it had not been properly tightened when a contractor replaced the regulator in February. To top it all off, your technician called later in the day to check on us.!

So our thanks to him for telling us about the problem, and possibly averting“

“I am writing to compliment Home Paramount on three excellent employees that recently provided services for your company. Anthony, Rennie and George were fantastic! Not only did they provide outstanding customer service but promoted your business as if it were their own. It was so refreshing to interact with employees who truly enjoy their job and believe in the company they are employed with. You are fortunate as an employer to have such dedicated employees. They were not only professional but took a great deal of care to make sure everything was in good repair when the job was completed. This meant everything to me. They were all so patient and explained what they were doing and answered any questions or concerns that I had. All three employees were very neat, respectful and courteous. This is the type of excellent customer service that has kept me a loyal customer and part of the paramount family for many years. Anthony, Rennie and George make customer service their top priority and“

“The inspector's expertise and professionalism were very impressive. From his knowledge of the products and application techniques to his sales approach, I was very impressed. He went above and beyond to explain the process and justify the need for an ongoing relationship with Home Paramount, rather than a one time application. At the same time, he was respectful of my schedule and worked quickly and efficiently to inspect the home and explain the contract. When I initially scheduled this estimate, I was simply looking for an estimate and overview of your services however, after the inspector's thorough explanation and justification why I should go with Home Paramount over others, I moved forward with a contract.

Thank for great service and piece of mind!“

“I spoke to Ashley who called this morning. She was so cordial and so professional. She demonstrated such genuine concern for my problem. She listened and advised me with such courteous and detailed, accommodating information. I will soon be moving. I will keep your contact and continue to call on your company to provide services for me and for my family and friends, both residentailly and commercially. I sincerely appreciate the personal and professional manner in which my email was addressed. I look forward to enjoying the results of your services and becoming a satisfied "Home Paramount" customer.“

“We recently began experiencing the signs of a mouse infestation at our church. We contacted two companies and asked to have their company send out a technician to look around the church and give us an estimate. After the first companies' representative we were impressed and ready to go with them. Since we had already made an appointment with Home Paramount and you already service my home I wanted to go ahead and honor the appointment and be able to compare prices. I never told my secretary or my property chairman that I already knew the second technician. I wanted their independent opinion before making a final decision. After your technician came and looked around and gave us his estimate everyone was so totally impressed with his knowledge and with his demeanor there was no question but that we would go with your company. He was the best possible technician we could have asked for. You have our business…feel free to share this story with all your employees – they make the difference.“

“Today your technician came to our home for our quarterly treatment. We usually wish to have only the outside area treated. Today, we had an additional problem. We had been noticing small beetle-like insects in our kitchen. We captured and saved one of them in a small container. Your technician was able to identify the insect immediately and tell us what it would most likely be feeding on. He then helped us look through our cabinet and identify possible sources. We threw away the infested dog biscuits as well as some other products that might have been exposed. I am writing to tell you that I was very pleased with his service today and I feel much better about being in my home. You should be happy to have him in your employ. Thank you!“

“Mr. Harris has been the technician providing quarterly pest service for our home for several years. In addition to being knowledgeable, courteous and professional, his level of patience is close to superhuman. He is politely agreeable to me shadowing him while he is servicing our home, happily explaining what he’s doing and cheerfully responding to my plethora of questions.“

“We have had the pleasure of working with Maurice as he serviced our home for Home Paramount. Each time that he arrives, he is courteous and ensures we are completely satisfied before he departs. He always addresses our concerns with a smile, and goes above and beyond the scope of "normal" customer service. For instance, he noticed some spiders near our children's play area and promptly treated the area. Upon his next scheduled visit, he made sure to recheck that area and seemed genuinely concerned for the safety of our family. Our family has done business with Home Paramount since moving to Maryland. We have be approached by other companies with comparable rates and services, but have remained with your company in part because of employees such as Maurice. Consider Maurice an asset to your customer service team and a shining example of what it means to be a stellar employee who exemplifies the core values of your organization.“

“Joe deserves a 5 STAR rating for what care and concern he put into our house. He treated the inside and outside like it was his own house. Please thank Joe for a job well done.“

“I want to express my appreciation for the service provided by the Home Paramount Pest Control employees that I encountered from my initial phone inquiry, to the inspection and the initial treatment.

All three of the employees I had the pleasure of assisting me, made me feel of utmost importance and respected me as a customer. They were timely, thorough, and efficient. I could tell that they took their jobs seriously. I truly admire that quality especially when there are so many who take it for granted. Any question that I had they listened and provided answers ensuring that I understood each process in detail. I felt that their concern for me as a customer was genuine.“

“Alvin is the most caring and professional service person we have met since we moved to Thurmont over eight years ago. Ever since he discovered a squirrel living in our attic, which meant replacing all of the insulation and sealing our attic, he has kept us informed, and reassured during the whole long and expensive process.

Alvin has followed up and gone the “extra mile” to put our minds at ease, doing some extra things to make us feel comfortable about not having a new problem. He has built a trust in him, that is unusual these days.

I assure you we will use Home Paramount for all of our pest control needs in the future. That’s because we thoroughly trust Alvin. To us he is Home paramount. He is a pleasure to deal with. I’m sure you already know what an asset he is to your business.“

“I recently contracted with Paramount because I had fox problems very close to my house. Lawrence was assigned to my job. I just want to let you know how conscientious, professional, courteous, and smart he was. He really knows his business and shows much respect for his customers. If I have another problem Lawrence is the person I would want back here. He really knows what he’s doing and I won’t hesitate recommending him to others. You have one gem of an employee and I hope you realize that.“

“We have a problem with Carpenter Bees and I called your company for help. David came out and was on time, professional, reasonable, and a very good representation for your company. You should be proud of your company's response. I know that does not come easy, or do compliments come often. David does a great job for you and we are now signed up for an annual service contract. Your hard work is well received!“

“Aboy was a real pleasure to work with and he is most knowledgeable about every aspect of the job. He gave thorough explanations of the treatment process, answered all of our questions and made sure that we were satisfied in every way.“

“I wanted to write you a note to tell you how impressed I have been with the team of people at Home Paramount. I was referred by my parents, since they continue to enjoy the service they receive from Chrystal (and they are now enjoying Rob). Unfortunately, I started off on the wrong foot with your company due to miscommunication on both sides but things changed when I started working with everyone involved with your company.
First of all, Vernon, you didn't just hear me out and then let me go. You respectfully talked me through everything to understand where the problem was and professionally won me back to agree to a trial service. I appreciated how Odair quickly followed up with the information I had requested. I received several professional e-mails from Claudia and enjoyed a very friendly phone conversation with her. Then, Pete called to work out a time to have my property sprayed. He was a delight to talk with and work out a time that suited my schedule. Then Rob was awesome, as he worked so hard to thoroughly cover all the areas he and I talked about with our property.
I want to thank you and the rest of your team for hanging in there with me!!! I am a believer now. Plus, my biggest fear was that my property would be 'nuked' and I would lose my frogs. I am happy to announce, I still am seeing frogs!!! . . . I have a few mosquitos but I have not seen a tick or carpenter bee. Awesome!!!“

“It takes a lot to impress me; in fact, I rarely write letters of commendation because my standards are high and I believe that people SHOULD do a good job because they are paid to do so. But I feel compelled to let you know that my experience with one of your service technicians is absolutely fantastic ***each and every time*** he provides me with your pest control service. Maurice from your Forest Hill, MD office (that's the address on the service report he left) provides a level of customer service that is rare in any industry. He is extremely professional, polite, friendly, and trustworthy. He performs his work with care and displays concern about making sure his customers' needs are being met. He simply goes above and beyond, and he really impresses me (I started this message by saying it takes a lot to do that).

Around the time Maurice started servicing our home, I had considered stopping your pest control service because I don't have pest control problems (because of Home Paramount I'm sure; go figure my logic). Maurice was such a fantastic service tech that I changed my mind.

Please let Maurice know that this customer appreciates him!“

“I just want to say that Home Paramount has the best customer service of any company that I have dealt with. Everyone I talk to is always extremely helpful, I get right to them without going through a lot of "push ones", and they get things done in simple, straightforward ways (meaning, I don't have to jump through hoops). I would not change from Home Paramount for a 50% reduction in cost just because of the excellent customer service. Paramount and Amazon are my two favorite companies to work with because you both get me what I want with minimum effort on my part. Awesome!“

“My husband said the other day, "I think I will stop the pest control." I almost flipped out! What? Why?
He said, "Because we have no bugs! Of course not silly, it is because our Home Paramount technician Maurice does such a great job!"
He is also very thorough, on time, and very pleasant! Please thank Maurice, our service technician, for us for doing a great job.“